Inside Sales at Black Swan Holdings

Description du poste:

We are a US-based company - a leader in the textile industry offering fabrics, luxurious furnishings, and ground-breaking design. The company prides itself on its well-merchandised collections, supported by a global network of showrooms, outstanding customer service specialists, and a state-of-the-art distribution center. All unified with their shared vision of a more beautiful world, a world filled with color.

Currently, we are looking for the brightest candidates to join the remote team in Haiti, which will support our international customer service activities.

If you want to be part of an international company and want to help us grow the outstanding support team,

If you feel that your skillset matches our requirements, then we will be delighted to have you on board.

Excellent command of English is a must - both verbal and written (B2 to C1 level)
Prior customer service experience (sales and/or phone)
Experience with CRM will be considered as an advantage*
A positive and energetic personality and excellent communication
Dedicated team player
Ability to multi-task and comply with deadlines and high priorities
Excellent attention to detail and follow-through skills
Able to work independently and problem solve when necessary
Excellent attendance and punctuality
Computer literacy
Technical requirements:

Strong Internet connection as internet speed test will be conducted
Person computer/ laptop which you can use to perform your work
Stable electricity or alternative solar power supply is an advantage
Your daily tasks:

Respond to high volume calls, emails, voicemails, and online chats
Social media monitoring and messaging
Grow customer base, locating new customers
Perform outbound calls to attract new clients
Provide feedback and ideas internally to improve the customer experience and increase sales
Proactively follow up with new and existing clients
Perform other duties as assigned

What do we offer:

Opportunities to work remotely in our young and energetic international team
Career growth opportunities
Friendly working environment
8-hour working day - day shift
Working place: Home-based (Haiti).

Please note that only shortlisted candidates will be contacted.

Qualifications requises:

English